Version 2026-09-17 · All policies
Subscriber Terms
How paid household subscriptions work once billing is enabled.
The household subscription
OffGrid Household costs US$9.99 per month. New customers receive one seven-day free trial, and a payment method is required before the trial begins. Unless cancelled before the trial ends, the subscription automatically renews monthly at US$9.99 until cancelled.
You can cancel anytime through the payment provider's customer portal in Settings. Cancellation takes effect at the end of the current trial or paid period, and access continues only while the payment provider reports the subscription as trialing or active and never beyond the recorded access end.
What a subscription covers
A subscription is per household and is managed by the household owner or an admin. It adds subscriber features such as extra watch locations, deterministic threshold notices and the daily brief. It never adds emergency dispatch of any kind.
When subscriber access ends
If a subscription is absent, cancelled, incomplete, expired, past due, unpaid or paused, private household subscriber features are locked. Public Emergency Resources and the Emergency Route planner remain available without an account.
Locked users can still reach the narrow account, billing, support, export and deletion actions needed to manage their account and data.
Price, renewal and payment
The payment provider supplies and confirms the price at checkout. The approved offer is US$9.99 per month after the seven-day trial. Stripe processes payments and issues receipts and invoices; OffGrid does not receive or store your complete card number.
Failed payments
Subscriber access is denied when the payment provider reports a subscription as past due, unpaid, paused, incomplete, incomplete expired or cancelled. You can use the customer portal to update a payment method or review invoices.